Sams attitude sucks

[suzsmokeyallan]

I called Sam at RR to discuss some issues about with the grab rails he had made for the RE5 and how they are not fitting the bike properly.
In the middle of the conversation he says im the second person to tell him about it, so i say ill send him some pics to show how i fixed mine for a proper fit.
Suddenly he gets loud and verbally abusing and says" im rubbing it in" and then adds" f**k you".
I simply then say "Sam whats the issue here we are discussing the rails fitment thats all"...
I then get another 'f**k you" and an addition of "go buy your parts somewhere else" AND he slams the phone in my ear.
Maybe i missed the point here, but is this man actually in business or just a BABY,,
If this is the kind of behaviour he gives out to people ill have to retract my past more positive statements about this joker. Hes definately not a business person and his behaviour needs a lot to be desired.

[Jess]

Wow... Innappropriate posting...

Where I come from, if you have a problem with someone, you take it up with them... not by posting crap on some forum.

Regards,

Jess

[suzsmokeyallan]

Well where i come from you dont slam phones in people ears but what you do is let others know what could be in store for them and that isnt any CRAP.

[SuzukiRE5]

I'm very surprised at this. Sam has always treated me very well and I have nothing but respect for him. Treating any customer like that isn't a good idea.

Part of running a business is resolving any issues that come up with items or services that are offered. If 2 people have had the same problem then obviously something is wrong. It takes both sides to resolve the situation and swearing at the customer and hanging up the phone doesn't leave much of an opening for direct contact. I wouldn't want to call back and try to work out the problem and have the same thing happen again. One time is too many times in the first place.

Sam is always welcome to come here and state his side of what happened.

[Jess]

What surprises me is that the admin allows a thread based on a personal attack...

Come on... Just look at the title to this thread...

In my opinion, name calling on a forum is childish, as are personal attacks. Especially when the person being attacked is not even a member of this forum.

I stand by my post...

Regards,

Jess

[suzsmokeyallan]

Jess you are entitled to your opinion as i am of mine. I was writing this comment here because of a "situation" that unfolded and to let members here know of the attitude of the person in question with who they will have to deal with at some time or another for parts.
To add to this, i then was made aware of a similiar situation from a good friend of mine who also had a confrontation with the owner of RR and wrote to me about HIS experience once seeing my post, this means mine is not a singular incident.
Whats REALLY childish is the way the owner of RR has created this scenario to which i have only transferred my experience to the members here as a warning.
I'm not going to be made to feel guilty by this in any way, after all i'm the victim of HIS abuse, what part of that dont you get.
If you feel and think highly of the owner of RR thats your right to do so, BUT not mine, he has proved his worth to me already.
One of these days he can and will verbally abuse someone else in another tirade, lets hope its you.

[Jess]

Allen,

You state in your post that you "have only transferred [your] experience to the members here as a warning"... Fair enough.

However, in your original post, you use the characterizations "Baby" and "Joker". In my opinion, name calling goes beyond "relaying information" and is a personal attack.

Explain to me how the title of the thread is about relaying information?

Again, in my opinion, personal attacks are childish and wholly inappropriate in a public forum.

I also have been around long enough to know that there is more than one side to everything. I was not a party to your phone call... not that it matters. I really could care less about the "He said, She said".

I have been dealing with Rotary Recycle for over twenty years. In that time everyone there has treated me with exemplary service.

In addition, Sam is a dear friend. His character and integrity are without question, and beyond reproach.

You certainly have every right to do business, or not, with anyone you choose...

Bottom line... I was, and am, offended by your remarks/characterizations/personal attack on my friend, and believe that a public forum is not the place for them.

Again, I stand by my original post...

Regards...

[suzsmokeyallan]

Jess again you are entitled to your opinion , and if someone of the so called "character and integrity" you speak of wishes to slam a phone down in a customers ear and rant and curse to them, you are dealing with a "spoilt brat attitude" and not a person of the means you describe.
You would expect this sort of behaviour from a child or baby NOT an adult,, is that a principle lost on you???
You may have high levels of expectation in your eyes from the owner of RR, but after this episode i cannot see this value anywhere in the owner.
Maybe your personal friendship is clouding your ability to see the problem i encountered, does that sound unreasonable for me to think so.
So now i ask you, what would YOU do if someone you only recently had business dealings with, curse you, berate you and then slam the phone down in your ears for no justifiable reason, from your responses past you are making it seem quite clear you endorse your friends behaviour.
Again im saying, i came here to post this because people here will have to do business with this company in the future, so its a warning to them of my confrontation from the owner himself.
If advising people of a possible attitude conflict with the owner in daily business dealings is such a bad thing to tell future customers, then maybe the BBB should have the "experience" on file instead.

[Jess]

Allen,

You have missed my point entirely.

You want to complain... fine. You don't want to do buisness with RR... Fine. You are unhappy... Fine. You want to "warn others"... Fine.

Calling names/personal attack... NOT cool, and wholly innappropriate.

Personal attacks are childish and cowardly in a public forum and I am frankly surprised that they have not been deleted by the admin of this forum.

Regards

Jess Stockwell

[suzsmokeyallan]

Where are your thoughts on this matter Jess, you just DONT get the point here, the mans been ABUSIVE and you seem to want to make him into some "god" who can do no wrong.
This whole scenario would NEVER have happened if he was the supposed gentleman you claim he is.
I have had the "enjoyment" to experience his wrath when it suits him to vent on customers, so i can justifiably call him whatever i like, after all i have the proof personally to back my claim up.

Again, if i tell others of my experience and you think its inappropriate because its pertaining to your 'friend', well it serves to the members here a warning of him, and not to you since you think hes above this sort of character.
If the post is banned or deleted then it will be up to the owner and moderators to do that and not YOU.
It now seems you now want to control what is said here and tell these people how to run this forum.

[suzukiclub]

Every one can have a bad day,and looks like Sam had his. I have dealt with Sam a few times and always found his service spot on .I would suggest Giving him another call .After all, he may have that part that you need one day....Have a nice day

[Jess]

Allen,

You stated "It now seems you now want to control what is said here and tell these people how to run this forum."

I don't believe I said any such thing in any of my posts... Do not try to place words in my mouth.

I believe that personal attacks on a pulbic forum are childish and cowardly. Especially when the person being attacked is not a member of this forum.

I believe that if someone has a complaint about the way they were treated, that it makes them appear foolish when they use words like "baby and joker".

I believe that the title of this thread is inappropriate (you chose it) and the moderator allowing it to stand opens the door for all sorts of personal attacks on members.

I have known Sam Costanzo for over twenty years and have NEVER heard him use the F word...

In short, I don't believe your version of the conversation with Sam and I am offended by your name calling.

I stand by all of my posts in this thread.

Regards,

Jess

[suzsmokeyallan]

I stand my posts too and now you choose to say::: I don't believe your version of the conversation with Sam and I am offended by your name calling.
So now according to your statement im a LIAR; now you're into name calling which is going against what youve been stating all along.
You said:::: "Calling names/personal attack... NOT cool, and wholly innappropriate.
The mans blatantly ABUSIVE and i would gladly take a polygraph test if it came to that but whats the point, you are so sure of your 'friend' that he can do no wrong.
Therefore since you have no proof of what took place, i will continue to say from my wonderful experience with him that Sams not a person of any worth whether hes on this board or not.
If his abusive behaviour to someone makes them consider otherwise to what you believe of him then thats the FACTS and not here say.

[shavron]

I have to say Sam has always treated me right and has saved me money by not selling me something and instead told me how to recondition more than once. He has always been willing to give help over the phone. I must agree that this is not the typical Sam and something was going on at his end. I also know Sam does this (bussiness) for the love of the bikes and not for the money.

[shavron]

I spoke with Sam today. He gave me advise, tought me some new things about the RE5. I sent my instrument cluster to him.

I also noticed this is the most read topic. I thick that SUCKS.

I have to say it again. I have NEVER had any negitive dealings with SAM!